Terms & Conditions

SALES TERMS

All sales are finals.

We make our best effort to displays colours and design as accurately as possible. But the colour, design, and fabric texture on computer monitor may vary and different from actual fabric. We suggest you to purchase our samples swatch prior if you need it in specific exact colours. Please contact us via LINE : @tokoencit or email hello@tokoencit.com stating your order of the samples.

Please examine material carefully for colour , quality , and yard/meter quantity. 

No claims, return, and refund will be allowed after material has been cut.

 

RETURN POLICY 

We only accept return of fabric because of quality problems. All claims must be made within 14 days of purchase. Returned fabric must be in original condition , unmarked, uncut by the purchaser.

Custom orders are a final sale. There are no refunds, no cancellation, and no returns.

All sale item , promo package , and samples swatch are not returnable.

If you are not satisfied with our fabric for some reasons , please do inform us. It is important for us to make our customer happy and return to our store in the future. Sometimes we do issue store credit for our customers. please note that it is case by case and not applicable on every claims.

Please reach us via email hello@tokoencit.com stating your name , email address, phone number , and the problems.We’ll be happy to assist.

 

SHIPPING TERMS 

All orders are shipped from Bandung , Indonesia . 

For domestic shipping to all address in Indonesia we use JNE , siCepat , and Lega Paket. Rate is based on your shipping address,regular shipping takes 3-5 bussiness days depending on your delivery area. 

For international shipping we use DHL Express , it usually takes 1-5 business days. 

If you have your own courier shipping account, just let us know. We can ship on your account , shipping cost will be directly charge by shipping company to your account.

Shipping cost for international orders will be shown in billing invoice prior to your confirmation.

All custom duty will be customer responsibility. There is no custom duty for delivery within South East Asia.